IntelliDent

IntelliDent manages a dental practice from the first appointment to the final invoice. It works straight away for a single dentist in a single chamber, and grows into a group of clinics, each with several branches and doctors, without starting over.

Simple to start, built to grow

Every clinic is created with a default branch, so a solo practice can start seeing patients without any multi-branch setup. As the practice grows, the clinic owner adds more clinics, branches, doctors and staff under the same account. Patient records are shared across a clinic's branches, and patient files can be transferred between them.

Each level sees only what belongs to it: clinic owners manage all of their clinics, branch managers run their own branch, and data is isolated per clinic.

Appointments that assign themselves

Receptionists and admins book appointments, and patients can request them through the portal. If a clinic or branch has only one doctor, or has a designated default doctor, the appointment goes to that doctor automatically. Otherwise staff choose. IntelliDent prevents double-booking a doctor in the same room and time slot, tracks each appointment as scheduled, confirmed, completed, cancelled, no-show or rescheduled, and sends SMS or email reminders 24 hours and one hour before.

Clinical records built around the tooth

A confirmed appointment opens a dental case linked to the patient, the appointment and the doctor. Doctors record findings on an interactive 32-tooth chart, and add diagnoses with tooth numbers, symptoms, clinical notes and attached X-rays, choosing from diagnosis lists the clinic manages itself.

Each case moves from open to diagnosis, treatment, prescription and closed, and a closed case is read-only unless an administrator reopens it. Treatment plans link to diagnoses, track work as planned, in progress, completed, on hold or cancelled, and calculate the expected charges from the clinic's own fee schedule. Prescriptions, with medicine, dosage, frequency and instructions, print as PDFs on the clinic or branch letterhead.

Billing and insurance

Invoices itemise procedure fees, discounts and penalties once a case or appointment is complete, and payments can be split across cash, debit cards, Visa, Mastercard and Amex. Insurance claims are tracked from draft through submitted, under review and approved to reimbursed, and the patient's balance is recalculated automatically when a claim pays out.

Inventory, feedback and reporting

Each branch tracks its dental supplies, medicines, equipment and consumables, with an alert when stock reaches its reorder level. After a visit, patients can rate the staff's professionalism, cleanliness, communication and value. Dashboards and printable PDF and CSV reports cover revenue, appointments, cases, patient demographics and staff performance, scoped so a branch manager sees their branch and a clinic owner sees every clinic they own.

A portal for patients

Patients sign in to their own portal to see their appointment history, request new appointments, follow their treatment plans, and download prescriptions and invoices.

Roles and security

Clinic owners, branch managers, dentists, hygienists and receptionists each get the access their role needs. Accounts lock after five failed sign-in attempts, passwords are hashed with bcrypt, and an audit log that can't be altered records every change with the user, time, IP address and the values before and after.